Effective Date: August 4, 2026
| Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. |
These SMS/Text Messaging Terms and Conditions apply to text messages exchanged with Thrive Community Health Network, the public-facing name of Tri-County Health Network. Throughout these terms, “Thrive,” “we,” “our,” and “us” refer to Thrive Community Health Network.
About Our Text Messaging Service
Thrive uses SMS and MMS text messaging for direct, one-to-one communication between authorized Thrive staff and clients, program participants, parents or guardians, community members, partners, and others who interact with our organization. The service is not used for bulk marketing, automated promotional campaigns, or API-driven alerts.
Types of Messages You May Receive
Depending on the services you request or receive, messages may include:
- Responses to questions or requests for assistance
- Appointment scheduling, confirmations, reminders, or changes
- Application, enrollment, referral, eligibility, or service updates
- Requests for information or documents needed to assist you
- Care coordination, resource navigation, and benefits-related communication
- Program, clinic, class, meeting, or event participation details
- Deadlines, next steps, follow-up questions, and individualized status updates
- Links to Thrive forms, resources, or information related to your request
- Other conversational messages related to Thrive programs or services
Thrive provides community health, care coordination, insurance and benefits enrollment, behavioral health support, dental, legal, advocacy, and other community-based services. The messages you receive will depend on the program and staff member with whom you are communicating.
Consent to Receive Text Messages
You may consent to text communication by providing your mobile number and affirmatively agreeing to receive messages, initiating a text conversation with a Thrive staff member, replying START, or asking a Thrive staff member to communicate with you by text. By opting in to or using Thrive’s text messaging service, you agree to these terms and to our SMS Messaging Privacy Policy.
Receiving text messages is optional and is not a condition of receiving Thrive services. You may ask us to use another available communication method.
Electronic Records
By agreeing to receive text messages, you consent to the use of an electronic record to document your agreement and communication preferences. You may withdraw your consent to receive messages by replying STOP to the applicable conversation.
Message Frequency
Message frequency varies. There is no fixed messaging schedule. The number and frequency of messages depend on your interactions with Thrive, the services you request or receive, upcoming appointments or deadlines, and whether you initiate or respond to additional messages.
Message and Data Rates
Thrive does not charge a fee for this text messaging service. However, message and data rates may apply under your wireless carrier and service plan. Your carrier may also impose other charges or restrictions. Mobile carriers are not responsible for delayed or undelivered messages.
Opting Out
You may stop receiving messages from a Thrive SMS-enabled phone number at any time by replying STOP. The following recognized opt-out keywords may also be used: QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE.
After opting out, you may receive one final message confirming that no further messages will be sent from that number. To resume the conversation, reply START or contact the applicable Thrive staff member or program.
Because this service supports one-to-one conversations with individual employees, an opt-out request is generally specific to the conversation and SMS-enabled phone number from which messages were sent. Contact us using the information below to update broader communication preferences.
Help and Support
Reply HELP to the Thrive number that contacted you for assistance. You may also contact Thrive at 970-708-7096 or info@tchnetwork.org.
Privacy
Thrive uses information provided through text messaging to communicate with you, respond to your requests, coordinate services, document communications when appropriate, and support your participation in Thrive programs. We may use service providers, including Microsoft, telecommunications carriers, and technology vendors, to deliver and support the service.
Mobile information, including phone numbers, SMS opt-in information, and consent, will not be shared with third parties or affiliates for marketing or promotional purposes.
For additional information, review our SMS Messaging Privacy Policy and General Privacy Policy.
Sensitive Information and Security
Standard SMS and MMS messages may not be encrypted during transmission. Use care when sending medical, financial, immigration, identification, or other sensitive information by text. A Thrive staff member may ask you to use a more secure method for certain information or documents.
Emergencies and Response Times
Do not use text messaging for emergencies, urgent medical needs, or situations requiring an immediate response. Call 911 or the appropriate emergency service. Thrive does not guarantee that messages will be reviewed or answered immediately.
Availability and Delivery
Text message delivery depends on your wireless carrier, device, network availability, and other factors outside Thrive’s control. We do not guarantee uninterrupted or error-free delivery. Thrive may suspend or discontinue text messaging for a number, program, or user when necessary.
Changes to These Terms
We may update these terms to reflect changes in our services, technology, legal obligations, or practices. Revised terms become effective when posted publicly. The effective date at the beginning of this document identifies the most recent version.
Contact Us
| Thrive Community Health Network Legal entity: Tri-County Health Network 238 East Colorado Avenue, Suite 8, Telluride, CO 81435 Phone: 970-708-7096 Email: info@tchnetwork.org Website: tchnetwork.org |